Need Some Support?
Here are a few steps to follow to get the help you need
Customer Experience Desk
The Customer Experience Desk is the first line contact for all customer support queries.
This is where all calls are received, support tickets are generated, tracked and resolutions are provided.
This Customer support experience is available 24 Hours a day, 7 days a week.
Logging a Support Ticket
Please ensure you have the following information available when logging a support ticket:
Customer name & contact details.
Once you have this information, you can log a ticket by contacting the Catalytic Customer Experience Desk at:
087 945 0000 (24hrs)
Should a support request not receive a response within the time periods as detailed in the below table, the following escalation procedure can be followed: