Need Some Support?
Here are a few steps to follow to get the help you need
1
Customer Experience Desk
-
The Customer Experience Desk is the first line contact for all customer support queries.
-
This is where all calls are received, support tickets are generated, tracked and resolutions are provided.
-
This Customer support experience is available 24 Hours a day, 7 days a week.
2
Logging a Support Ticket
Please ensure you have the following information available when logging a support ticket:
-
Customer name & contact details.
-
Customer code
Once you have this information, you can log a ticket by contacting the Catalytic Customer Experience Desk at:
087 945 0000 (24hrs)
3
Escalation Procedure
Should a support request not receive a response within the time periods as detailed in the below table, the following escalation procedure can be followed:
